Receptionist

PURPOSE OF JOB

To meet and greet customers and ensure the smooth operation of the booking system, maintaining the highest standards of customer service at all times. Deliver consistently high levels of excellence to ensure complete satisfaction of customers.

KEY RESPONSIBILITIES

1. Meet and greet all customers and acknowledge them on arrival and departure in a professional and courteous manner at all times.

2. To have a full understanding of the booking system that operates within the Restaurant, adopting a flexible attitude and update skills as required with any revised systems that are implemented or introduced.

3. Ensure that excellent verbal communication is maintained with all customers and their guests.

4. Ensure customers experience is maximised by paying attention to detail to their every need.

5. Take bookings via telephone or e-mail system making sure that all customer requests are written clearly on the reservations sheet (or other system as required).

6. Maintain a clean, tidy and professional reception area at all times.

7. Ensure that all the table numbers are correctly set prior to every service.

8. Ensure that all the bookings are confirmed and relevant contact details are recorded.

9. Attend daily briefings and take action of any items that are relevant. Effectively follow up on any points previously communicated and ensures that the relevant action is taken.

10. Ensure that daily reports are written in the Management diary and submitted where appropriate.

11. Actively communicate to other departments any relevant items concerning the Restaurant.

12. Keep well informed of any future events and communicate it to the senior team.

13. Ensure reservations are taken in such way as to maximise number of covers.

14. To adhere to uniform standards to the highest possible level at all times.

15. Never leave the desk without consulting a senior manager or arranging cover. 

GENERAL RESPONSIBILITIES

1. To uphold and maintain all standards in line with your department’s operating procedures.

2. To participate in training within your department and other departments as deemed appropriate by your manager.

3. To carry out any reasonable instructions/duties as directed by those senior to you.

4. To deal with all internal and external customers in a professional and courteous manner at all times.

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